Support

Frequently Asked Questions

Everything you need to know about creating, scheduling, and publishing brand content with Noian. Can’t find your answer? Email us at [email protected].

01

Getting Started

What is Noian?Noian is an AI-powered brand content studio. You describe your brand once, and Noian creates on-brand social posts and short videos, then schedules and publishes them to your connected accounts — with quality checks and your approval at every step.
Do I need design or video-editing skills?No. Noian writes the copy, generates the visuals, and produces the voiceover and subtitles automatically. Your job is simply to review, tweak if you like, and approve.
How quickly can I publish my first post?Most people connect an account, set up a brand profile, and approve their first AI-generated post within a few minutes.
Can I try Noian before paying?Yes. New accounts start with promotional credits and no card is required. They cover standard posts and videos; premium AI video and images come with a plan or purchased credits.
02

Content & AI

What kinds of content can Noian create?Short-form videos, image posts, carousels, stories, and text posts — each one tailored to the platform it's going to, including the caption, hooks, and hashtags.
Does the AI write in my brand's voice?Yes. Your brand profile, tone of voice, and topics guide every draft, and a quality gate checks brand alignment and readability before anything reaches you.
What languages are supported?Noian generates voiceover and subtitles in many languages, including English, Spanish, French, German, Portuguese, Italian, Arabic, Chinese, Japanese, Turkish, and more.
Where do the images and videos come from?They're either generated by our AI pipeline or drawn from licensed stock, depending on your settings. You control whether AI-generated imagery is used for your brand.
Can I edit content before it's published?Always. Every item is a draft you can edit, approve, or reject. Nothing is published without passing quality checks and — if you choose — your explicit approval.
Will you use my data to train AI models?No. Your brand data and content are used only to generate your own drafts. They are never used to train AI models, sold to third parties, or used for advertising.
03

Publishing & Autopilot

Which platforms can I publish to?Instagram, Facebook, TikTok, YouTube, LinkedIn, X (Twitter), Pinterest, Threads, and Google Business Profile.
What is Autopilot?Autopilot is a quality-controlled publishing assistant that plans, creates, and — if you allow it — publishes content on a schedule you set. It is designed as a brand manager, not a bulk-posting tool.
Will Autopilot spam my accounts?No. Every workspace has configurable daily and weekly limits, enforced minimum intervals between posts, and backpressure controls that pause the queue when caps are reached. Content only becomes eligible to publish after passing the quality gate.
Can I approve posts before they go live?Yes. You can require explicit approval for every post, or use a timed review window that waits a set period so you can reject a post before it publishes. Autopilot can also be paused instantly at any time.
Can I schedule posts for specific times?Yes. You can schedule individual posts, or let Autopilot pick sensible times within the limits you've set.
04

Social Accounts

How do I connect a social account?From your Social Accounts settings, choose a platform and sign in through its official OAuth flow. Your password is entered on the platform's own site and is never shared with Noian.
Can I connect more than one account per platform?On the Pro and Agency plans, yes: up to two accounts on each platform, for example two Facebook Pages. On Starter, or without a plan, it is one account per platform, so one Instagram, one Facebook Page and one LinkedIn Page together is fine.
How many accounts can I connect?One account per platform on Starter or without a plan, two per platform on Pro and Agency. Accounts you have already connected stay connected. You can add or remove accounts at any time from your settings.
Are my social logins secure?We store only the encrypted OAuth tokens issued by each platform (AES-256-GCM), never your passwords. Disconnecting an account deletes its stored token from our database immediately.
05

Plans & Billing

What plans do you offer?Three monthly plans: Starter and Pro for one business, and Agency for several brands. Higher plans include more monthly credits, more premium AI videos and images, and more accounts per platform. You can also start with promotional credits before choosing a plan.
Can I change my plan?Switching between plans is not self-serve yet. Contact us and we will move you over, or cancel and subscribe to the plan you want once the current period ends.
What happens if I reach my monthly limit?Generation for that content type simply pauses until your next billing cycle. If you run out of credits, you can buy more at any time. Nothing breaks, and your published content is unaffected.
How do I cancel?You can cancel any time from your account billing settings. You keep access to your plan until the end of the current billing period.
06

Privacy & Security

Is my data safe?Yes. All data travels over HTTPS/TLS, sensitive tokens are encrypted at rest with AES-256-GCM, and passwords are hashed with bcrypt. Database access is restricted to internal services only.
Can I delete all of my data?Yes. Deleting your account immediately and automatically removes your profile, workspaces, content, media, and every connected-account token — no manual request required.
Do you sell my data?Never. We don't sell your data or use it for advertising. You can read the full details in our Privacy Policy.
07

Support

How do I get help?Email us at [email protected] — we're happy to help with setup, billing, or anything else.
I have a question that isn't answered here.Reach out at [email protected] and we'll get back to you, usually within one business day.

Ready to try it? Start free and publish your first AI-generated post in minutes. Create your account, or email [email protected] with any question.